Effective Date: 4/22/2025
At Blackwood Pest Solutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website (www.blackwoodpest.com) or engage with our services. By using our site, you consent to the practices described in this policy.
Information We Collect
1. Personal Information You Provide
When you submit a form, request a quote, sign up for a promotion, or contact us directly, we may collect:
- Name, email address, and phone number
- Property address or service location
- Any other details you choose to share
2. Non-Personal Information & Website Usage
When you visit our website, we may collect:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring URLs
- General geographic location (based on IP)
This data helps us improve site performance, track engagement, and personalize your experience.
How We Use Your Information
We may use the information we collect to:
- Respond to your inquiries and provide services
- Schedule appointments or deliver service reminders
- Improve the design, content, and functionality of our website
- Monitor usage trends and optimize site performance
- Send updates, promotions, or service-related communications (with your consent)
- Comply with legal and regulatory requirements
We do not sell or rent your personal information.
Cookies & Tracking Technologies
We use cookies to:
- Recognize returning visitors
- Remember preferences and improve user experience
- Track website performance and page traffic using tools like Google Analytics and Microsoft Clarity
Cookies are small files stored on your browser. You may disable them in your browser settings, though some features of our site may not work as intended.
Third-Party Tools & Data Collection
We use services like Microsoft Clarity, Microsoft Advertising, and Google Analytics to better understand how users interact with our website. These tools may record:
- Clicks, scrolling behavior, and navigation paths
- Session replays and heatmaps
- Device and browser data
This information helps us improve site functionality, detect fraud, and optimize marketing efforts. These services may use cookies or similar technologies. For more information, visit the Microsoft Privacy Statement and Google’s Privacy & Terms.
Sharing Your Information
We may share your information with trusted third-party partners who help us operate our website, deliver services, or manage communications. These partners are contractually obligated to protect your data and use it only as directed.
We may also disclose your information:
- To comply with legal obligations or court orders
- To investigate misuse of our site or fraud
- To protect the rights, safety, or property of Blackwood Pest Solutions or others
We DO NOT sell or trade your personally identifiable information to unrelated outside parties.
Children’s Privacy (COPPA)
We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from anyone under 13 years of age. Our website and services are intended for individuals 18 years of age and older.
Surveys, Promotions & Contests
We may occasionally collect information through surveys or contests. Participation is voluntary. Information may include your name, email, mailing address, or demographic details. We use this data to contact winners, distribute prizes, or improve services.
Your Rights & Choices
You may request to:
- Access, correct, or delete your personal information
- Opt out of promotional emails
- Ask questions about how your data is collected and used
To make a request, contact us at: info@blackwoodpest.com | (833) 897-2847
Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our practices. All updates will be posted on this page with a new effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at (833) 897-2847 or via email at info@blackwoodpest.com.
Mobile/SMS Marketing:
At Blackwood Pest, along with our affiliates (“Blackwood Pest”, “we”, “us”), we prioritize your privacy and are committed to protecting the information you share with us. This document outlines how we handle personal information collected through our website, applications, and services (collectively referred to as “Services”). It does not apply to content processed on behalf of our API customers, which is covered by separate agreements.
Collection of Personal Information
We gather personal information about you in the following ways:
1. Directly from You:
When you create an account, use our services, or communicate with us, we collect:
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Account Information: Name, contact details, account credentials, payment information, and transaction history.
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Content: Personal information in your inputs, uploads, or feedback to our services.
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Communication Information: If you contact us, we collect your name, contact details, and message contents.
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Social Media Information: Interacting with our social media accounts may result in us collecting your contact details. The platforms may also provide us with aggregated interaction data.
2. Automatically Collected Information:
As you navigate and interact with our services, we collect:
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Technical Information: Browser/device data, IP addresses, usage patterns, and cookies to enhance your experience and improve our services.
Use of Personal Information
We use your personal information to:
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Deliver and improve our services.
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Communicate with you about updates, features, or promotional offers.
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Conduct research and detect/prevent fraud.
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Comply with legal obligations and protect our rights.
Disclosure of Personal Information
We may share your personal information with:
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Service Providers: To support our operations and service delivery.
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Business Transfers: As part of mergers, acquisitions, or other business transitions.
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Legal Reasons: When required to comply with laws or protect our interests and safety.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
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Access to your personal data and how it is processed.
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Requesting deletion of your personal information.
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Correcting or updating inaccurate data.
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Transferring your data to another party (data portability).
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Restricting certain processing of your information.
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Withdrawing consent at any time (where applicable).
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Objecting to specific uses of your personal data.
To exercise any of these rights, contact us at: support@blackwoodpest.com
Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect data from children under this age. If we become aware of such collection, we will take steps to delete the data. If you are between 13 and 18, you must have permission from a parent or guardian to use our services.
Third-Party Websites
Our services may contain links to third-party websites that are not governed by this policy. We recommend reviewing their privacy policies separately.
Security and Retention
We implement reasonable measures to protect your personal data, though no method is 100% secure. Data is retained as long as necessary for service delivery and compliance with applicable legal obligations.
International Users
Your information may be stored or processed in the United States or other jurisdictions in accordance with the legal bases and practices for international operations.
Policy Updates
We may update this privacy policy periodically. Updates will be posted on our website with the new effective date.
Contact Us
If you have any questions or concerns regarding this policy, please contact our support team at: support@blackwoodpest.com
Consent to Communication
Scope of Consent:
By submitting your personal information through our website (e.g., name, phone number, email), you consent to being contacted by Blackwood Pest, its affiliates, and trusted third-party partners via various methods — including email, phone calls, text messages, and postal mail. This may include updates, promotions, offers, and service information that may interest you.
Automated Calls and Messages:
You acknowledge that your consent includes the use of autodialed or prerecorded calls/messages sent using automated technology to the phone number you provided. Where legally required, we will seek separate express consent for telemarketing.
Third-Party Communication:
You agree that your personal information may be shared with our trusted partners for marketing relevant offers and services, in compliance with applicable data protection laws and our privacy policy.
Voluntary Nature of Consent:
Providing consent is voluntary. You may withdraw your consent at any time by following the opt-out instructions in our communications or by contacting customer service.
Data Protection and Privacy
Use of Information:
We use the data you provide to personalize communications, improve your experience, perform internal analytics, conduct market research, and fulfill legal obligations.
Sharing and Disclosure:
We do not sell your personal data. We only share it with trusted third parties who meet our data protection standards or when required by law. Third parties are prohibited from using your data beyond agreed-upon purposes.
Data Security:
We apply appropriate technical and organizational safeguards to protect your personal information from unauthorized access, loss, or misuse.
Your Rights:
You have the right to access, correct, delete, or restrict your personal data. You may also object to processing or request data portability.
